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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mary Kiser

Mary Kiser

August 1, 2025

5  out of  5
rating by Mary Kiser
"Tina was very helpful in pointing out gaps in coverage to consider. Very efficient. No pressure. Quickly followed up and followed through. Excellent customer service! Thankful for her assistance."
We responded:
"Thank you for your review, Mary! I'm happy to hear that Tina was able to assist you effectively and provide excellent service. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Sharon Fisher

July 31, 2025

5  out of  5
rating by Sharon Fisher
"When I received a somewhat confusing letter from the Long Term Care Insurance about the increases in premiums and the time frames, Ellen Anne White was very patient in also trying to understand the rates and specific period of the premium increases. She was then very quick to request clarification from the LTC insurance company. I really appreciated her assistance in the face of a substantial increase and my need to have the facts to determine what my actions need to be. Thank you, Ellen Anne."
We responded:
"Thank you, Sharon, for sharing your experience! I'm happy to hear that Ellen Anne was able to assist you with the Insurance details. We always aim to provide clear and helpful support, especially in complex situations. If you have any more questions or need further assistance, feel free to reach out!"
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Janet Proffit

July 24, 2025

5  out of  5
rating by Janet Proffit
"Everyone at Julie Whitaker’s location on Chamberlayne Rd. Mechanicsville VA 23116 is extremely pleasant and helpful and knowledgeable . Plus, they are very patient and kind and explain things well to a little old lady like me!"
We responded:
"Thank you for your review, Janet! I'm so happy to hear that our team has been helpful and patient with you. We always aim to provide clear and kind service to everyone. If you ever have more questions or need assistance, feel free to reach out!"
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Kim Rodriguez

July 24, 2025

5  out of  5
rating by Kim Rodriguez
"Latreese was so helpful! I highly recommend her!"
We responded:
"Thank you for your review, Kim! I'm happy to hear that Latreese was able to assist you so well. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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Sandra Vanover

July 23, 2025

5  out of  5
rating by Sandra Vanover
"Lauren was awesome to work with. She made me feel seen! I would definitely recommend working with State Farm and with Lauren!"
We responded:
"Hey, Sandra! Thanks so much for letting us know that working with Lauren made you feel seen and supported. That kind of connection is something we really value, and we're glad she made a strong impression. We truly appreciate the recommendation and your thoughtful words!"
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Kyle Wilson

July 15, 2025

5  out of  5
rating by Kyle Wilson
"Very nice and extremely helpful !"
We responded:
"Thank you for your review, Kyle! I'm happy to hear that you found our service nice and helpful. If you ever need anything else, feel free to reach out!"
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Erin Kirby

July 8, 2025

5  out of  5
rating by Erin Kirby
"We have been shopping for home owners insurance for a while and decided to bundle our auto with home at SF. BEST DECISION EVER! They were super helpful and it was a quick and painless process. Now we are saving hundreds, literally, on car and homeowners insurance. Make the tough decision and switch to State Farm."
We responded:
"Thank you, Erin! I'm so happy to hear that bundling your insurance with us was the right choice for you. It's great to know that you're enjoying the savings and found the process smooth and efficient. If you need anything else or have any questions, feel free to reach out anytime!"
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Karen Mortensen

July 3, 2025

5  out of  5
rating by Karen Mortensen
"Our family has worked with Lauren Newcomb over the years for our insurance needs, and she is always so knowledgeable, professional, responsive and provides outstanding client/customer service. Her attention to detail, work ethic and friendly service attitude is truly valued and appreciated. Thank you, Lauren, for your continued assistance."
We responded:
"Thank you, Karen, for sharing your experience! I'm delighted to hear that Lauren has consistently provided your family with knowledgeable and professional service. Her dedication and friendly approach truly make a difference. We appreciate your trust and look forward to continuing to support your insurance needs. Let us know if there's anything else we can assist you with!"
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Kamaluddin Merzai

July 3, 2025

5  out of  5
rating by Kamaluddin Merzai
"Lauren was incredibly helpful and professional! She explained everything clearly, answered all my questions with patience, and made the whole process smooth and easy. She also made sure I got all the eligible discounts and the best possible rate. I really appreciated her kindness and attention to detail. Highly recommend working with her!"
We responded:
"Thank you for your wonderful feedback, Kamaluddin! I'm so happy to hear that Lauren provided you with such a smooth and informative experience. Her dedication to ensuring you received the best possible rate and discounts is truly commendable. We appreciate your recommendation and are here for any future needs you might have!"
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Jennifer Barnett

June 23, 2025

5  out of  5
rating by Jennifer Barnett
"Always enjoy speaking with Latreese Minor. She is always so helpful and willing to go the extra mile for you."
We responded:
"Thank you, Jennifer! I'm happy to hear that Latreese has been so helpful and dedicated to providing excellent service. We appreciate your feedback and look forward to assisting you with any other insurance needs. Let us know if there's anything else we can do for you!"
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Alice Wray

June 13, 2025

5  out of  5
rating by Alice Wray
"Margaret was nice and easy to talk to"
We responded:
"Thank you, Alice! I'm happy to hear that Margaret made your experience pleasant and comfortable. Our team is dedicated to providing friendly and approachable service. Let us know if there's anything else we can assist you with!"
Profile photo of Kay Koch

Kay Koch

June 13, 2025

5  out of  5
rating by Kay Koch
"Ellen Ann helped me choose a drug plan that works best for me. She is knowledgeable and guided me to the right plan by explaining what each of them mean."
We responded:
"Thank you, Kay! I'm happy to hear that Ellen Ann was able to assist you in finding the right plan. Her expertise is truly valuable, and it's great to know she provided clear guidance. If you have any more questions or need further assistance, feel free to reach out!"
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Kenny Jeter

June 12, 2025

5  out of  5
rating by Kenny Jeter
"Just wanted to say thank you to Margaret for making my call a pleasant one and taking the time to at helping me and didn't make me feel rushed had a great experience"
We responded:
"Thank you, Kenny! We are fortunate to have hard-working team members, like Margaret, who do their best for our customers. Thank you for trusting us with your coverage needs!"
Profile photo of Ahad Azeem

Ahad Azeem

June 9, 2025

5  out of  5
rating by Ahad Azeem
"Had the pleasure to work with Lainey. She explained everything in detail and helped me get the best coverage."
We responded:
"Thank you, Ahad! I'm happy to hear that Lainey was able to provide detailed explanations and assist you in finding the greatest coverage. Our team is dedicated to making sure you have a great experience. If you need anything else, feel free to reach out!"
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Tom P

May 29, 2025

5  out of  5
rating by Tom P
"Always great! I've been with them for 15 years and they're always very good and helpful."
We responded:
"Thank you, Tom, for your wonderful feedback! We're happy to have been able to assist you for the past 15 years. It's great to know that our team has been consistently helpful and supportive."
Profile photo of Christine Porter

Christine Porter

May 27, 2025

5  out of  5
rating by Christine Porter
"Lauren was so kind and she helped me find some great deals!!"
We responded:
"Thank you, Christine, for sharing your experience! I'm glad to hear that Lauren was able to assist you in finding some great deals. We appreciate your feedback and are here to help with any future insurance needs or questions you may have!"
Profile photo of Nancy Carswell

Nancy Carswell

May 23, 2025

5  out of  5
rating by Nancy Carswell
"I recently had to reach out to Quint Gribben about a policy for my grandmother that needed to be cancelled after the sale of a house. Quint was able to quickly help me cancel the policy and request the needed documentation for me to help manage her other policies. Thank you, Quint."
We responded:
"Thank you, Nancy, for sharing your experience! I'm glad Quint was able to assist you efficiently with your grandmother's policy cancellation and provide the necessary documentation. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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J. Miller

May 2, 2025

5  out of  5
rating by J. Miller
"Lauren, wow, you are thorough and amazing. Thank you for taking my call, walking me through my options, and getting me a great deal on stellar coverage. Your personality is truly refreshing this day in age when so much is done online. I look forward to a long a happy partnership - if things change - I'll let you know, then I'll update this. For now, 5 outta 5 stars! :)"
We responded:
"Thank you, J. Miller, for your wonderful feedback! I'm delighted to hear that Lauren was able to assist you so effectively and provide you with excellent coverage. Her dedication and refreshing personality truly make a difference. We're here for any future needs or questions you may have, and we look forward to continuing our partnership!"
Profile photo of Vanesa Livingstone

Vanesa Livingstone

May 1, 2025

5  out of  5
rating by Vanesa Livingstone
"Lauren was awesome!!!!"
We responded:
"Thank you, Vanesa! I'm glad to hear that Lauren made such a positive impact on your experience. We appreciate your feedback and are here to help with any future insurance needs you may have. Feel free to reach out anytime!"
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Beverly Shupe

April 14, 2025

5  out of  5
rating by Beverly Shupe
"We have had state farm insurance with them for 29 years . Always willing to help Latreese is just great !! She will go above and beyond for you !! Thank you Latreese for all your help !!"
We responded:
"Beverly, your 5-star rating means the world to us! We're delighted that our team could assist you effectively."
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Shay Clements

April 8, 2025

5  out of  5
rating by Shay Clements
"Spoke with Lauren to update my policy. She was a pleasure to speak with. She is very knowledgeable and explained everything well so that I could understand, considering my young age."
We responded:
"Thank you for your review, Shay! We’re happy to hear that Lauren was able to help you with your policy update and make everything clear. Our team is here for you any time you need assistance."
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Roshan pandey

April 1, 2025

5  out of  5
rating by Roshan pandey
"My problem was solved by Tina. I really appreciate her for looking into my problem related to my insurance. She is the best. Thanks"
We responded:
"Thank you, Roshan, for sharing your experience! I'm happy to hear that Tina was able to assist you with your insurance issue. Her dedication to helping our customers is truly valued. If you have any more questions or need further assistance, feel free to reach out anytime."
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Ygura, Dr. WuFu

March 19, 2025

5  out of  5
rating by Ygura, Dr. WuFu
"Lainey was very pleasant to speak with and she answered all my questions. Thank you State Farm."
Profile photo of Erin Mitchell

Erin Mitchell

March 3, 2025

5  out of  5
rating by Erin Mitchell
"Julie Whitaker is my agent and helped get me to a claims representative quickly when I had a question about rental cars. My claims representative Latrice was sweet, calm, and caring. She took care of my rental car issue super fast and was a pleasure to talk to. It’s always such a relief to work with representatives like Latrice. Thanks!"
We responded:
"Thank you, Erin, for sharing your experience! I'm happy to know that we could assist you in connecting with Latrice, who provided such caring and efficient service. It's wonderful to have team members like her who make the process smooth and pleasant. If you have any more questions or need further assistance, feel free to reach out anytime."
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Code PinkFrost

March 1, 2025

5  out of  5
rating by Code PinkFrost
"Lainey Mountjoy, took the time to address all ?y needs in what I'm looking for in car insurance, further more saving me over $150 a month. I love the package deal she was able to find me based on my knees and she followed through even when I wasn't able to respond as much. The definition of Goin above and beyond. thank you so much Lainey. My family and I are happy to be apart of the state farm family. -Diamond Eaddy."
We responded:
"Thank you, Diamond, for sharing your experience! I'm happy to hear that Lainey was able to address all your needs and find a package that saves you money. It's wonderful to know that you and your family feel part of the State Farm family. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"